Return & Exchanges
If you’re not totally feeling your new items for any reason, we accept returns 30 days from marked delivered. All returns must be shipped and on it's way to us within 30 days. All products must be unused and returned in its original packaging. You will be refunded in full to your original form of payment once we receive the package.
Lost packages in the mail are not the responsibility of OCEAN MEET SKY.
All shipping costs are the customers' responsibility.
How to ship your returns back to us? Here are some helpful steps:
Step 1: Email us your order # to firstname.lastname@example.org
Step 2: Once it's been processed, you get an email back and then you would ship back to us.
Step 3: Print the packing slip and shipping label. Put the packing slip in the box, and tape the shipping label on top of the box and make sure it's covered in tape!
Step 5: Go to any Post Office to drop off your return. But don’t forget to get a tracking number and ask for a receipt for your records for confirmation of drop off. **Important to get a tracking number ....It's required! That way, when you ship out your return, your package can arrive back safely. <3 **
Step 6: Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account depending on your financial institution.
How long does it take to process a return?
Credit card refunds take 7-10 business days to appear on your statement.
If you still need more answers, we get it. Just email us at email@example.com or DM us on Instagram @omscollective and we’ll get back to as soon as we can.